Frequently asked questions

• How long have you been in business?

  We have been in business for a number of years and work within London.

• Will I need to pay a call out fee?

  No, we do not charge call out fees and all of our quotes are non-obligatory. On average our turnaround from first coming out to see you and getting you a written quote is 48 hours.

• Does my quote include costs for materials?

  Our quotes do not include materials, and this is because not all jobs will require materials to be used. If materials are required for the job to be carried out, then we will only charge you what it costs us for the materials.

• Does your engineer come with all the tools needed?

  Yes, our engineer will come out to you with all the tools required to carry out the work they do to the highest quality.

• I deal with a number of your plumbers or just one individual plumber?

  We are a company who employ a number of plumbing engineers however we will always work so that you will always see the same plumber though at times this may not be possible. Just because we are a company does not mean that you will not receive the same service you would from a plumber working alone. In most cases the plumber that comes out to your home will be the plumber that you work with from start to finish.

• Is the plumber or plumbing company registered?

  Reputable London plumbers should be registered with an approved body or organisation. Ideally your plumber should be registered with Gas Safe or another reputable body and the company should be Trust Mark and ISO accredited. This will ensure they are sticking to specific codes of practice and quality standards. It's vital that you get someone who works efficiently and leaves your home in the condition they found it in.

• Get clarification on your London plumber's rates before booking?

  Describe the problem you're having in detail over the phone; your plumber should be able to give you their hourly or half hourly rates and an idea of how long the job is likely to take (not always possible, but sensible to ask the question). If they can’t give you rates, move on – there are plenty of plumbers in London who will do this for you happily. Also remember to ask if there is a call out fee and whether there are any other hidden charges such as petrol, parking or congestion charge. When comparing London plumbers make sure you are comparing apples with apples.

• Are there any guarantees in place? Does your London Plumber have insurance?

  Check what insurance the plumber or plumbing company has in place. Make sure they hold public and employers liability insurance as a minimum. Also when choosing a plumber in London check their guarantee period under their standard terms and conditions. A customer focused approach to plumbing is always a good marker.